I’m having trouble scanning my receipt. What should I do?

Modified on Tue, 30 Jan 2024 at 02:23 PM

We understand that sometimes receipts may not scan as expected. If you encounter difficulty while scanning your receipt, don't worry; we're here to help. Follow these steps to address the issue:


Step 1: Verify that the receipt has not been added to your account previously

   - From the app’s home screen, select “More” then “View Activity” to view all recent account activity. If you do not see your receipt added here, continue to step 2.

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Step 2: Access the Scan Feature

   - Return to the home screen and tap on the scan feature. 

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Step 3: Select "I'm Having Trouble Scanning"

   - If your receipt won't scan, look for the option that reads "I'm having trouble scanning" underneath the scan feature. This option is designed to assist you when the scanning process encounters difficulties. Tap on it.

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Step 4: Manually Enter the Barcode Number

   - After selecting "I'm having trouble scanning," you'll be prompted to manually enter the barcode number from your receipt. Look for the barcode on your paper receipt and carefully input the numbers.

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Step 5: Submit the Barcode Number

   - Once you've entered the barcode number, tap "Submit.” The app will process the information you provided and add the receipt to your account.


By following these steps, you can successfully add your receipt to your Chicken Salad Chick app account, even if the scanning process didn't work as expected. Manually entering the barcode number ensures that you receive credit for your purchase.


If you encounter any issues or have further questions about scanning receipts or any other app-related concerns, please select “I’m still having trouble” or contact our Guest Care Team here. We're here to assist you and ensure you have a seamless experience with the Chicken Salad Chick app. Enjoy your rewards!


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