Understanding Double Points Day

I visited Chicken Salad Chick on a Double Points Day, how do I verify double points were added to my account?

We want to ensure that you receive your Double Points as expected on Double Points Day. The receipt scan success screen shows the base earned points on the purchase.  The Double Points are added in your "view activity" screen. You can view this by selecting "more" then selecting "view activity." 

To verify that your Double Points have been added to your account, please follow these steps:

Step 1: Scan Your Receipt

   - On Double Points Day, when you scan your receipt using the Chicken Salad Chick app, the app will calculate and show you the base earned points for your purchase on the "Success" screen. This value represents the single points you've earned from your transaction.

Step 2: Check Your Account Activity

   - To confirm that Double Points have been added to your account, navigate to the "View Activity" screen within the app. Do this by selecting “More” then “View Activity.” This screen provides a detailed breakdown of your recent transactions and points activity.

Step 3: Look for Double Points Transactions

   - In your "View Activity" screen, you will see two separate transactions for Double Points Day. These transactions will typically appear as two entries with the Double Points awarded for your purchase. The second entry will be in addition to the base earned points you saw on the "Success" screen.

By following these steps, you can easily verify that your Double Points have been added to your Chicken Salad Chick app account on Double Points Day. Checking the "View Activity" screen is a reliable way to confirm that your points have been correctly awarded, giving you peace of mind and allowing you to enjoy the rewards you've earned.

If you encounter any issues or have further questions about Double Points, account activity, or any other app-related concerns, please don't hesitate to reach out to our Guest Care team here. We're here to assist you and ensure you have a seamless experience with the Chicken Salad Chick app. Happy earning!