I have not received the verification email to create an account. What should I do?

We understand that email verification is a crucial step in creating your profile. If you haven't received the email verification, there may be specific reasons for this. Here's how you can address this issue:

Step 1: Check Your Spam Folder

   - Sometimes, email verification messages can end up in your spam or junk folder. Before proceeding, please check these folders to ensure the verification email hasn't been filtered there.

Step 2: Verify Email Address

   - Double-check that the email address you provided during the sign-up process is accurate and correctly spelled. Typos in your email address can prevent you from receiving verification emails. You can verify this by attempting to log in to the Chicken Salad Chick app. 

Step 3: Wait a Few Minutes

   - It can take a few minutes for verification emails to arrive. Please wait for some time and refresh your inbox to see if the email appears.

Step 4: Email Provider Restrictions

   - Some email providers have strict security measures that may block emails from certain sources. If you suspect this is the issue, you can try the following:

     - Contact our team here to assist you with adding the email address from which you're expecting the verification email to your email contacts or safe senders list.

     - Contact your email provider's support for assistance with receiving emails from the specific sender.

Step 5: Use Social Login

   - As an alternative to email verification, you can create your profile using social login options such as Facebook, Google, or Apple. This method bypasses the email verification step, allowing you to access your account quickly.

Step 6: Contact Our Guest Care Team

   - If you need further assistance, please reach out to our Guest Care team here.

We apologize for any inconvenience this may have caused. Our Guest Care team is here to assist you in creating your profile and enjoying all the benefits of our service. Please don't hesitate to contact us if you need further help or have any questions. Thank you for choosing us!