How to Cancel or Modify an Online Order

We understand that circumstances can change, and you may need to cancel or modify an online order. To do so, please follow these steps:

Step 1: Contact Your Local Chicken Salad Chick

   - To cancel or modify an online order, you'll need to get in touch with the specific Chicken Salad Chick location where you placed your order. You can find their contact information on the Chicken Salad Chick website here.

Step 2: Provide Order Details

   - When you contact your local Chicken Salad Chick, be prepared to provide them with the order details, including your order number, name, and any specific changes you'd like to make or the cancellation request.

Step 3: Follow Local Procedures & Confirm the Changes

   - Your local Chicken Salad Chick will guide you through their specific procedures for canceling or modifying online orders. They may require additional information or provide instructions on how the process will be handled. 

If you’re modifying an order, confirm the changes with your Chicken Salad Chick location to ensure that your updated order aligns with your preferences.

Step 4: Payment Adjustments (If Applicable)

   - If you've already made a payment for your original order and a modification results in a change in the total cost, discuss the payment adjustments with the restaurant. They will guide you on how to handle any refunds or additional payments.

Please note that the ability to cancel or modify an online order may be subject to the policies and procedures of the specific Chicken Salad Chick location. It's important to contact them directly to ensure your request is processed correctly.

If you have any further questions or encounter any issues while trying to cancel or modify an order, feel free to reach out to our Guest Care Team here for assistance. We're here to help you have a smooth and enjoyable experience with Chicken Salad Chick!